Mobile Application Support and Maintenance

After having helped you transform your brilliant app idea into an elegant reality, we prefer to take the backseat and observe as you bask in the glory of its success. So, what is the purpose of application support and maintenance and when and how does app support become absolutely essential in order to keep the app going seamlessly? Well, mobile applications compete in a challenging and an ever-changing market environment and after an app is deployed, there arise several new challenges that you may be inept to deal with, which is when Mobile App Maintenance comes in.

With growing traffic, there is a simultaneous growth in the number of complexities related to server migrations, user experiences, latencies; minor and major changes, bugs etc which need to be handled and taken care of and mobile app maintenance does just that. Think of Mobile App Maintenance as a sort of app grooming process that signifies and ensures its lasting success in the market.
Efficient and proper mobile app maintenance not only helps in improving the app’s performance by making it highly agile, adaptable to a dynamic environment and troubleshooting problems but, also affects user experience and engagement in terms of app updates and customer support. Continuous application support and maintenance safeguard the application from being hacked or abused. Furthermore, it assures flexibility. All these reasons fairly answer the question of what, when and how and aim to give you an idea as to what SM Global Solution’s mobile apps support services strive to achieve through this process.

Why Hire SM Global as your Mobile App Maintenance and Support Partner?

As one of the leading mobile app support India, SM Global has a team of talented and experienced individuals who assure effective and cost-efficient identification and elimination of mobile app maintenance related concerns.

  • We stay up-to-date with the regulations and policies and maintain the best of our application support and maintenance practices in order to ensure that the app is in sync with the latest requirements.
  • We provide data migration from one server to another and help the app to support concurrency of a large user base.
  • Our mobile apps support services ensure that we stay on top of client requirements and when the needs change, we help construct newer processes, functionalities, and improvements in the app.
  • Every time there is a change of hardware, OS or supporting platforms, SM Global’s app support guarantees that the app adapts well to the new reality.
  • Across our spectrum of mobile app maintenance and app support services, our goal has remained relatively simple – remain cost-effective. Our team of technology nerds specializes in providing outstanding application support and maintenance for apps on all operating system platforms and devices.

Types of Application Support and Maintenance

computer

Transferring data from one file format or server to another.

maintenance (1)

Increasing and maintaining app support by using technologies that encourage multiple satisfactory user experiences at the same time.

cloud (3)

Enhancement of server efficiency for low latency.

Regular minor or major upgradations and optimizations.

Business Benefits of Application Support and Maintenance

  • Mobile app maintenance helps improve application reliability.
  • Easy development and relocation of applications.
  • Crucial business needs can be better resourced.
  • Increase in customer satisfaction.

Our Services

Support: Level 1

  • Service desk support
  • Monitoring, ticket generation through SPOC
  • Incident response and resolution
  • Helpdesk support
  • Logging tickets with the right severity level and managing ticket lifecycle
  • Incident response
  • Incident resolution

Support: Level 2

  • Introduction support for server, applications, and database
  • Deep technical support and deployment
  • Ensure SLA compliance for incident response and incident resolution
  • Ticket updation and escalation as required
  • Production support for applications
  • Break-fix support and deployment
  • Ensure 100% compliance to SLAs for incident response and incident resolution
  • Guaranteed incident resolution for all production issues
  • Update tickets and escalate to next level as required

Support: Level 3

  • Bug analysis, fixes and deployment support
  • Preventative maintenance, fixes and deployment support
  • System endurance improvement through root cause analysis (RCA), fixes and deployment support
  • Minor/major augmentation and deployment support
  • Provide full support to Level 2 team for all-hands-on-deck production issues
  • Bug analysis, fixes and deployment support
  • Preventative maintenance, fixes and deployment support
  • Guaranteed incident resolution for all production issues
  • Provide full support to Level 2 team for all-hands-on-deck production issues
  • Update tickets and escalate to next level as required

Support: Level 4

  • Major enhancements and deployment support
  • System stability improvement through root cause analysis (RCA), fixes and deployment support
  • Provide full support to Level 2 team for all-hands-on-deck production issues
  • Update tickets

We believe in growing with our clients

We should connect!

SM Global will create, and help you implement a growth plan based on your existing baseline, your targets, your pain points and your differentiating strengths. We see growth as a service based on a set of best practices coming from

(a) start-up mentality,

(b) clearly defined objectives,

(c) project management,

(d) data and analytics, 

(e) creative traction channel exploitation.